The rooms are dirty for a start, they are not cleaned properly and the maid service leaves alot to be desired. This hotel caters more for the gamblers at the casino and is not really a place for a family holiday. The Bell staff will drop you off and pick you up from Citadel and are always helpful and friendly. They are a credit to this hotel and my review has no reflection on them along with all the security staff who always acknowledged us with good mornings etc. We stayed here for 10 nights as a family and before i start my review i have to say how lovely the bell/ porters were. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.
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